Perth’s best-read western suburbs’ newspaper. Independent. Locally-owned.

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Policy

POST Newspapers policy is to address any complaints quickly and to rectify significant factual errors as soon as possible, preferably in the next edition.

Accepting complaints

Complaints can be made by emailing [email protected]
or via mail to the

Complaints Editor
Post Newspapers Pty Ltd
276 Onslow Road
Shenton Park WA 6008

Adjudicating complaints

Complaint/correction requests will be promptly responded to and considered by the Complaints Editor, who will contact the relevant journalist and assess the complaint. If, after all relevant information is to hand, the complaint is considered valid, agreement will be sought with the complainant about rectification at the earliest opportunity. If no significant error is detected, the complaint will be rejected, and the complainant notified accordingly. If not satisfied with the outcome, complaints can be escalated to the Managing Editor. This person may convene an editorial board to reconsider the complaint. If found to be valid, rapid rectification of the error is a priority.

Notification of outcome

Complainants will be notified of the outcome of the decision by phone or email within two days of the decision.

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